Privacy Policy

PRIVACY NOTICE

Effective Date: 2 January 2026

Introduction

End 2 End Revenue Enhancement (Pty) Ltd (“End 2 End”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your constitutional right to privacy. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”), and all other applicable South African legislation.

This Privacy Notice explains how End 2 End Revenue Enhancement (Pty) Ltd collects, uses, stores, shares and protects personal information obtained through our website and during the provision of our professional services.

Responsible Party

End 2 End Revenue Enhancement (Pty) Ltd is the Responsible Party for personal information collected and processed through this website.

Head Office

127 Kenneth Road
Greenhills
Randfontein
Gauteng
1759

Branch Office

52 Fleck Street
Vrede
Free State
9835

Telephone:  074 101 6912 / 079 526 7418
Email: info@e2ecollections.co.za
Website: www.e2ecollections.co.za

Information Officer

The Information Officer responsible for ensuring compliance with POPIA is:

Ben Van Vreden

Email: info@e2ecollections.co.za
Telephone: :  074 101 6912

Categories of Personal Information We Collect

Depending on the services requested, we may collect and process the following categories of personal information.

Personal Information

• Full names
• Identity or Passport numbers
• Date of birth
• Residential and postal addresses
• Telephone numbers
• Email addresses

Municipal Customer Information

Where we provide municipal revenue enhancement, debt collection or billing support services, we may process:

• Municipal account numbers
• Customer reference numbers
• Property ownership information
• Property descriptions
• Municipal billing information
• Account balances
• Payment history
• Meter readings
• Service account information
• Consumer information supplied by municipalities

Financial Information

Where required for service delivery:

• Banking details
• Proof of payment
• Billing records
• Financial information
• Debt repayment arrangements

Business Information

• Company registration numbers
• VAT numbers
• Director information
• Business contact information
• Contracts and service agreements

Employment Information

When employment applications are submitted:

• Curriculum Vitae
• Qualifications
• Employment history
• References
• Identity documents
• Driver’s licences
• Professional registrations

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Cookies
• Website usage information
• Security logs

How Personal Information is Collected

We collect personal information when you:

• complete online enquiry forms;
• request assistance with municipal accounts;
• communicate with us by email or telephone;
• submit employment applications;
• enter into service agreements;
• make use of our revenue enhancement services.

Where permitted by law, we may also receive information from:

• municipalities;
• public records;
• government departments;
• regulators;
• authorised third parties;
• professional advisers.

6. Purpose of Processing

End 2 End Revenue Enhancement processes personal information to:

• provide municipal revenue enhancement services;
• provide debt collection services;
• verify municipal consumer information;
• investigate municipal billing disputes;
• administer payment arrangements;
• provide municipal financial consulting;
• compile reports for municipalities;
• improve municipal revenue collection;
• respond to enquiries;
• recruit employees;
• comply with legislation;
• prevent fraud;
• detect unlawful activities;
• maintain information security;
• perform internal audits;
• manage legal proceedings.
•  
• Legal Basis for Processing

Personal information is processed only where authorised under POPIA, including where processing is necessary:

• to perform a contract;
• to comply with legal obligations;
• to protect the legitimate interests of data subjects;
• to pursue the legitimate interests of End 2 End Revenue Enhancement;
• with the consent of the data subject where required.

 

Sharing of Personal Information

Personal information may be disclosed to:

• municipalities;
• municipal officials authorised to receive the information;
• auditors;
• accountants;
• legal advisers;
• financial institutions;
• debt collection service providers;
• IT service providers;
• cloud hosting providers;
• government departments;
• regulators;
• law enforcement authorities;
• operators appointed in accordance with POPIA.

All operators processing information on behalf of End 2 End Revenue Enhancement are contractually required to implement appropriate security safeguards and comply fully with POPIA.

International Transfers

Where personal information is transferred outside the Republic of South Africa, End 2 End Revenue Enhancement will ensure that appropriate safeguards are implemented in accordance with section 72 of POPIA.

Retention of Personal Information

Personal information will only be retained for as long as necessary to:

• fulfil contractual obligations;
• comply with statutory retention periods;
• comply with tax legislation;
• comply with audit requirements;
• institute or defend legal proceedings;
• fulfil legitimate business purposes.

When personal information is no longer required, it will be securely destroyed or permanently anonymised.

Security Safeguards

End 2 End Revenue Enhancement has implemented appropriate technical and organisational measures to protect personal information against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• destruction;
• disclosure;
• alteration.

Security safeguards include:

• access controls;
• encryption where appropriate;
• secure backups;
• firewalls;
• malware protection;
• secure hosting environments;
• continuous monitoring.

 

Your Rights

You have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion where legally permissible;
• object to processing;
• request restriction of processing;
• withdraw consent where applicable;
• lodge a complaint with the Information Regulator.

Cookies

Our website uses cookies and similar technologies to improve website functionality, maintain security and analyse website traffic.

Only essential cookies are activated automatically.

Analytics and other non-essential cookies are only activated once you have provided consent through our Cookie Consent Manager.

You may withdraw or amend your consent at any time through the Cookie Settings available on the website.

Third-Party Websites

Our website may contain links to external websites. End 2 End Revenue Enhancement is not responsible for the privacy practices or content of third-party websites.

Contact Us

Information Officer

Ben Van Vreden Email: info@e2ecollections.co.za
Telephone: :  074 101 6912
Website: www.e2ecollections.co.za

Complaints

Should you believe that End 2 End Revenue Enhancement has processed your personal information contrary to POPIA, you may first contact our Information Officer.

You also have the right to lodge a complaint with:

The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Email:
PAIAComplaints@inforegulator.org.za

General Enquiries:
inforeg@inforegulator.org.za

Website:
https://www.justice.gov.za/inforeg/